Thrivemax Hotel Privacy Policy
Thrivemax Hotel values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with applicable laws, including Nigeria’s Data Protection Regulation (NDPR).
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name, address, phone number, and email address.
- Government-issued identification (e.g., passport, driver’s license) for check-in.
b. Non-Personal Information
- Browser type, device information, and IP address when you visit our website.
- Information about your interactions with our website, such as pages visited.
2. How We Collect Information
We collect information through:
- Reservations: Online, phone, or in-person bookings.
- Check-In/Check-Out Forms: Information provided during your stay.
- Website: Cookies and analytics tools to enhance your browsing experience.
- Feedback Surveys: Voluntary responses to guest satisfaction surveys.
3. Use of Information
Your information is used to:
- Process reservations and payments.
- Provide personalized services during your stay.
- Improve our services and offerings.
- Communicate with you regarding promotions, updates, and offers (if consent is given).
- Comply with legal obligations, such as record-keeping and reporting requirements.
4. Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: Payment processors, booking platforms, and IT service providers.
- Government Authorities: When required by law or in response to legal requests.
- Business Partners: For joint promotions or collaborations (with your consent).
5. Data Security
We implement robust security measures to protect your data, including encryption and secure servers. Despite these efforts, no system is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
Your data will be retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we will securely delete or anonymize your information.
7. Your Rights
Under Nigerian data protection laws, you have the following rights:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Objection: Object to the processing of your data for marketing purposes.
To exercise these rights, contact us at privacy@thrivemaxhotel.ng.
8. Cookies and Tracking Technologies
Our website uses cookies to improve your user experience. You can manage or disable cookies through your browser settings.
9. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and you should review their policies independently.
10. Changes to This Policy
Thrivemax Hotel reserves the right to update this Privacy Policy as needed. Any significant changes will be communicated via email or on our website.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: info@thrivemaxhotel.com
- Phone: +234 9017331111
- Address: Thrivemax Hotel, 15 Odunlami St, Lagos Island, Lagos.
By using our services or staying at Thrivemax Hotel, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your information.